The DYSTRYCT is a music lifestyle platform and label that combines music, design, brand goods, and technology.
The DYSTRYCT’s mission is to work with indie music artists and creatives to design and create unique products for their fans and music enthusiasts alike. We add new products to the DYSTRYCT store each quarter.
We are always open to work with emerging indie music artists and creatives around the world. You can reach out to us at email@example.com. Our team sits with each artist to understand what makes them unique and designs products around that uniqueness.
You can either browse our selection of products via the Brand page or the Store and add the product to your cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information. We accept all major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay and Meta Pay.
Yes, we offer wholesale pricing for retailers and bulk ordering for large-scale projects on select products. Please contact us at firstname.lastname@example.org for more information
Orders can be canceled up until the point that they are sent to production, which is 12 - 24hrs after the order has been placed. Once an order has been sent to production, it cannot be canceled.
The DYSTRYCT ships to many countries worldwide. Please check our website during checkout for a list of eligible destinations.
The delivery time depends on several factors, including the shipping method you choose and your location. In general, our products are fulfilled and shipped within 2-7 business days. Shipping times vary depending on your location, but most orders arrive within 5-10 business days after they are shipped. We offer international shipping to many countries. Please note that shipping times may vary depending on your location.
The DYSTRYCT works with various shipping carriers to provide a range of shipping methods at checkout, including standard and express options.
Shipping costs vary based on your location and chosen shipping method. The total shipping cost will be calculated at checkout. International customers are responsible for any customs fees or duties that may apply.
Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to track the status of your shipment on our website. If you have any questions about tracking your order, please contact us at email@example.com.
The DYSTRYCT works with various production partners, as well as on-demand printing and fulfillment partners, to ensure that we produce high-quality products. If you receive a defective product or there is an error in production, please contact us at firstname.lastname@example.org to initiate a return or exchange.
We want our customers to be satisfied with their purchases. If you are not happy with your order for any reason, please contact us within 14 days of receiving it to request a refund. We will provide instructions on how to return the order, and once we receive the returned products, we will issue a refund. Please note that shipping costs will not be refunded.
If you receive a damaged or defective product, please contact us (email@example.com) within 14 days of receiving your order to request a return. We will provide instructions on how to return the product and issue a refund or replacement once we receive the returned item. Please note that we do not accept returns for products that have been customized or personalized.
Custom or personalized products cannot be returned unless there is a defect or error in production.
If you have any problems or concerns with your order, please contact us as soon as possible. We are committed to resolving any issues that may arise and ensuring that our customers are satisfied with their purchases.
You can contact us by email at firstname.lastname@example.org. We aim to respond to all inquiries within 24 hours.